Answers to frequently asked questions
Orders and deliveries
Preparation time is approximately 1 to 2 working days. Average delivery time is 2 to 7 days.
Contact us as soon as possible, and we’ll see if it’s possible.
Contact us as soon as possible to check whether it is possible to change your delivery address.
Once your package has been dispatched, we will send you a confirmation e-mail containing your tracking details.
We deliver worldwide. Additional delays may occur.
If you wish to return a product
Returns and refunds
You have 14 days from the date of receipt of the package to obtain a return or refund.
If you have not received the correct product, please contact us at email@example.com.