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Do you have a question? We’re available Monday to Friday between 9am and 5pm. Don’t hesitate to send us a message!

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Answers to frequently asked questions

Orders and deliveries

Preparation time is approximately 1 to 2 working days. Average delivery time is 2 to 7 days.

Contact us as soon as possible, and we’ll see if it’s possible.

Contact us as soon as possible to check whether it is possible to change your delivery address.

Once your package has been dispatched, we will send you a confirmation e-mail containing your tracking details.

We deliver worldwide. Additional delays may occur.

If you wish to return a product

Returns and refunds

You have 14 days from the date of receipt of the package to obtain a return or refund.

If you have not received the correct product, please contact us at

If your product has arrived damaged, please contact us at the following address


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